Vigloo refund: charged, coins missing or episodes still locked

Check whether your Vigloo payment was billed by Apple, Google Play, card, PayPal or an in-app coin wallet, then request the refund through the matching order path and send the same evidence to Vigloo support.

Start here: match the Vigloo refund request to the billing channel

Public user feedback for Vigloo is more about coins, VIP access, paid episodes or unlock problems. The refund request should connect the store receipt to the missing in-app value.

The safest workflow is to identify the payment channel first, collect evidence second, and only then choose the refund, cancellation or payment-dispute path.

Choose the right refund path

Apple receipt: use Apple's refund request path with the Apple Account shown on the receipt.
Google Play receipt: use Google Play order history or the refund help flow.
PayPal/card/bank descriptor: contact that payment provider and keep the merchant descriptor.
Missing coins/VIP/unlocked episodes: send app support the account ID and screenshots, then use the store or payment-provider path if the issue is not fixed.

Evidence that makes the request stronger

Receipt email, order ID, charge date and amount
App account email, user ID, device and country
Coin, VIP, membership or locked-episode screenshots
Cancellation page, support ticket and any later statement line
Merchant descriptor if the charge came from card, PayPal or another payment provider

Steps

Open the receipt first. Apple purchases should go through reportaproblem.apple.com; Google Play purchases should go through Google Play order history or the refund form.
Match the receipt to your Vigloo account: email, user ID, device, region, order ID, charge date, amount, coin balance and locked episode screenshots.
Write a short timeline: purchase time, what failed, whether you canceled, whether coins or VIP access arrived, and every later charge.
Send the same evidence to Vigloo support at https://www.vigloo.com, but keep the Apple or Google refund request as the main refund path when the store billed you.
If the charge was not made by you, use the unauthorized-charge flow for the store or contact the card issuer quickly. In the US, keep the written card dispute deadline in mind.

Suggested evidence

store receipt
order ID
billing descriptor
app account email or user ID
subscription status screenshot
coin or VIP balance
locked episode screenshot
support conversation

FAQ

Should I ask Vigloo support or the app store for a refund?

Use the store refund path if Apple or Google billed you. Send app support the same evidence when the problem involves missing coins, VIP access or locked episodes.

What if I paid but still cannot watch in Vigloo?

Screenshot the receipt, account email, coin/VIP balance and locked episode. Ask support to restore access or explain the missing purchase, then use the store refund path if it is not fixed.

Official sources

Search phrases this guide covers

Vigloo refund
Vigloo charged me
Vigloo coins not received
Vigloo paid but cannot watch
Vigloo billing dispute

Additional user scenarios

Recent App Store reviewers mention Vigloo billing, subscription, coin, VIP or charge problems.
Users commonly report saving receipts and asking through the store refund path before contacting app support.
Cancellation and refund are separate: stopping renewal does not automatically return the latest charge.
External App Store review scan found 8 billing-related user signals (coins: 5, billing: 3, subscription: 2) during 2025-11-21 to 2026-07-12.
Common public-review patterns include disputed recurring charges, confusion after deleting the app, coin/VIP balance problems, and support follow-up after store billing.

Search intent: For users searching Vigloo refund, charged after canceling, coins not received, paid but cannot watch, duplicate payment or unauthorized charge.

This guide helps users identify the issue first, then continue through the app store, payment provider or app support path.