Steps
- Open the subscription page for the store that billed you. On iPhone or iPad, Apple says to go to Settings, tap your name, then Subscriptions; on Google Play, open the Subscriptions page with the same Google Account that bought the plan.
- Do not rely on deleting the app. Google explicitly notes that uninstalling an app does not cancel its subscription, and Apple says the absence of a Cancel button or a red expiration message can mean the subscription is already canceled.
- If the subscription is missing, match the receipt to the account. Search email for Apple receipts or Google Play order emails, then check whether another Apple Account, Google Account, family member, carrier, PayPal, card, or direct app payment was used.
- Cancel the active renewal, save a screenshot of the cancellation state and renewal/end date, then refresh after 10-30 minutes. If the next charge already posted, treat cancellation and refund as separate tasks.
- If a support agent says they cannot find the order, send the store receipt, order ID, app account email, subscription screenshot, bank descriptor, device type, region, and the exact cancellation time.
Suggested evidence
- Apple or Google receipt
- order ID
- subscription page screenshot
- cancellation confirmation
- app account email
- bank statement descriptor
- support messages
Official sources
Related searches
- cancel subscription
- deleted app still charged
- subscription not found
- trial charge
- recurring billing
Additional user scenarios
- trial renewed unexpectedly
- deleted the app but still charged
- subscription does not appear
- family account was billed
- support cannot find my order
Search intent: For users searching for cancel ReelShort, cancel DramaBox, subscription not found, deleted app still charged, or trial turned into a paid plan.
This guide helps users identify the issue first, then continue through the app store, payment provider or app support path.