Steps

  1. Identify the billing system first. If the receipt is from Apple, use reportaproblem.apple.com and choose Request a refund. If it is from Google Play, use Google Play's refund flow or the purchase history tied to the same Google Account.
  2. Write a short timeline: purchase time, when you noticed the problem, whether you canceled, whether coins or episodes were delivered, and every later charge. Keep the timeline factual and use local dates.
  3. Attach proof that connects the payment to the app account: store receipt, order ID, bank descriptor, app account email or user ID, coin balance before/after, locked episode screen, error message, and support thread.
  4. For Google Play, distinguish accidental purchases by someone using your account from purchases you did not make. Google says unknown unauthorized Google Play charges should be reported within 120 days.
  5. For a credit card dispute in the United States, contact the card issuer quickly and send a written billing error notice within 60 calendar days after the statement with the charge was sent, as CFPB and FTC explain.
  6. Avoid mixing requests. Ask for one outcome per message: refund, stop renewal, restore coins, unlock episodes, or explain the charge. If rejected, reply with the missing evidence rather than starting a new thread.

Suggested evidence

  • store receipt
  • order ID
  • bank statement descriptor
  • app account email or user ID
  • coin balance screenshot
  • locked episode screenshot
  • cancellation screenshot
  • support ticket

Official sources

Related searches

  • short drama refund
  • duplicate charge
  • coins not received
  • episodes still locked
  • unauthorized charge
  • billing dispute

Additional user scenarios

  • refund promised but not received
  • paid but cannot watch
  • coins missing after recharge
  • charged after canceling
  • unknown Google Play or Apple charge

Search intent: For mistaken purchases, duplicate charges, coins not delivered, episodes still locked after payment, trial renewal disputes, or cancellation followed by another charge.

This guide helps users identify the issue first, then continue through the app store, payment provider or app support path.